Cancellation & Refund Policy

Thank you for choosing Tolee (https://tolee.in). We strive to provide transparent, fair, and reliable digital services, including our Tolee Unlimited Boost Membership, ad campaign features, and community tools.

Please read this policy carefully to understand your rights and our practices regarding cancellations and refunds.

1. Nature of Digital Services

Tolee delivers digital subscriptions, intangible SaaS features, and promotional entitlements (such as the 6-Month Unlimited Boost Membership at ₹500). Because digital entitlements are activated immediately upon confirmed payment, standard physical return policies do not apply.

2. Cancellation Policy

• Membership Subscriptions: Tolee memberships do not carry hidden recurring auto-debits without explicit consent. Your membership is active for the full paid period (180 days). You may choose not to renew at the end of the duration without any cancellation penalty.
• Immediate Cancellation Requests: If you purchased a Boost Membership by mistake and have not boosted any posts or launched any campaigns, you may submit a cancellation request within 24 hours of the transaction.
• Post-Usage Cancellations: Once post boosts, ad distributions, or referral rewards have been actively consumed on your account, the membership fee becomes non-refundable.

3. Refund Method — Credit to Tolee Ads Wallet

All approved refunds, service adjustments, and compensation amounts are credited in digital form directly to your Tolee Ads Wallet balance.

• Digital Wallet Credits: Once credited to your Ads Wallet, the digital balance never expires and can be seamlessly utilized in the future for:
  • Creating targeted ad campaigns in Tolee Ads Manager
  • Boosting posts, reels, and business listings
  • Participating in special promotional events and platform offers
• Duplicate Technical Deductions: If your bank or UPI was charged multiple times for the exact same order due to a network glitch, the extra duplicate transaction is reversed back to the original bank/card/UPI payment source via our gateway (Razorpay) within 5–7 business days.

4. Refund Eligibility & Processing Timeline

• Review Window: All refund requests submitted to our support team are reviewed within 24 to 48 business hours.
• Instant Digital Wallet Credit: Upon approval, the refunded amount is credited to your Tolee Ads Wallet immediately, allowing you to use it right away for future promotions.
• Duplicate Banking Reversals: For verified duplicate debits, the refund reflects in your bank/card statement within 5 to 7 business days depending on your bank's processing cycle.

5. How to Request a Refund

To submit a cancellation or refund request, please contact our support desk with your transaction details: